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 Frequently Asked Questions 
Why should I get my carpets cleaned professionally?
How often should I clean my carpets?
Why Steam Cleaning?
Do you move furniture?
Will all the stains be removed?
Do you guarantee your work?
Will my carpet shrink?
How long will my carpet take to dry?
Are your technicians qualified?
What are your payment methods?
Are you Insured?

Why should I get my carpets cleaned professionally?
Regular professional cleaning will not only improve the appearance of your carpets, it will also increase the longevity. The world's largest carpet manufacturers also recommend having your carpets professionally steam cleaned for best results.
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How often should I clean my carpets?
As recommended by the world's largest carpet manufacturers, your carpets should be professionally steam cleaned every 12-18 months.
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Why Steam Cleaning?
Steam Cleaning (Hot water extraction) cleans & removes the deep-down soiling due to the high temperatures & high powered suction. It is the only true restoration clean as opposed to other cleaning methods.
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Do you move furniture?
We move portable items such as chairs, small tables, lounge suites and beds on casters. We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items like pot plants, books or toys.
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Will all the stains be removed?
We will attempt to remove all stains (even old ones). Some stains may have set, which means they could be permanent. So we can't guarantee to remove every stain.
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Do you guarantee your work?
Yes, we guarantee you will be 100% satisfied or we will re-clean your carpets. However, we cannot guarantee to remove every stain, because some stains may have set and are permanent.
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Will my carpet shrink?
No.
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How long will my carpet take to dry?
Your carpets should be dry within 2 hours.
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Are your technicians qualified?
Yes, our technicians complete extensive training.
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What are your payment methods?
We accept payment by cash, Visa Card, MasterCard or eftpos.
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Are you Insured?
Yes, we have 5 million dollars Public Liability Insurance for your protection.
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